Careers at Human Services Association

Case Manager

Posted: October 1, 2020

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Position Type

Full-Time Employee (12 months)

Salary Range

$19.00 per hour

Job Description

PROGRAM: Domestic Violence

STATUS: Full Time - Non-Exempt

REPORTS TO: Director of Family Services



Under the supervision of the Director, conducts comprehensive case management services for individuals at risk of or with a history of domestic violence in our Family Services Department; conducts assessment services; provides domestic violence and independent living groups to victims of domestic and intimate partner violence. Services are generally provided in the office, however, telehealth services are conducted as needed.


• Maintain concise, orderly documentation and manage a case load of 30-40+ clients to meet contractual requirements.

• Attend meetings and trainings as required by contract and agency. Continue professional growth by participating in classes, workshops and/or conferences, as the budget allows.

• Conduct intake assessments for families; assess for child risk factors and existing protective factors; assist with crisis intervention; gather and collect data.

• Review assessment and screening information with parents, develop action plans, program goals and review progress made on a quarterly basis or as required by program. Will support the families with their achievement towards their goals.

• Facilitate educational groups and co-facilitate therapy groups with Counselor as needed.

• Provide information and referrals, client advocacy, and treatment planning support, to families in the program.

• Establish rapport, trust and a professional relationship with coworkers, supervisor, community and stakeholders.

• Participate in administrative meetings held by supervisors.

• Manage case files and caseload.

• Maintain Quality Assurance/Continuous Quality Improvement standards as per contract.

• Support and assist Counselors and Director in their performance of duties, as needed.

• Responsible for maintaining documentation, entering data and submitting in a timely manner.

• Establish and maintain a current and accurate record keeping system, within program procedures, with adequate provisions for confidentiality. Ensure all child/family files are up to date and accurate.

• Collaborate and maintain good relationship with other agencies.

• Report to work at scheduled times, be open to flexible hours to meet the needs of the client and maintain good attendance. Perform all duties in a timely and professional manner. Participate with a positive attitude and behavior in all program activities.

• Other duties as assigned.


• Knowledge of domestic violence and other trauma such as substance abuse and mental health issues.

• Knowledge of basic social work principles and values.

• Proven competent skills, as well as the ability to exercise independent and good judgment.

• Good communication skills and organizing skills, especially regarding listening and understanding employees’ and managers’ needs.

• Ability to follow policies, procedures, and organization.

• Ability to meet attendance standards and work additional hours as necessary.

• Communicate effectively in writing.

• Maintain high level of confidentiality.

• Develop and maintain effective working relationships.

• Preferred language(s) (English/Spanish/Chinese/Mandarin) highly desirable.


• Bachelors in Social Work, Criminal Justice, Human Services, or related field.

• Two (2) to three (3) years’ experience in social services, or a family support program working with at-risk or high-risk families. Experience working with victims of domestic and intimate partner violence is highly desirable.

• Experience working with culturally and socio-economically diverse families; and have knowledge of community resources available for families of young children.

• Experience with GAIN, CalWORKS, DCFS and DPSS highly desirable.


• Some driving is required. Must provide own vehicle, valid California driver’s license and proof of liability insurance.

• Clean driving record.

• Negative tuberculosis screen (required).

• Must pass criminal background check via Live Scan (Fingerprinting).


• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Case Manager’s work location is at the Bell Gardens and Monrovia, CA offices with occasional travel throughout the region; the location has moderate noise levels and is a non-smoking environment.

• The majority of the job duties are performed in office; employee must climb up one flight of stairs and must occasionally lift and/or move up to 25 pounds. Some telecommuting during COVID-19 may be accepted, as per supervisor’s approval.

Application Process

Thank you for your interest in Human Services Association.

To apply for this position, please click the button below, which will open a prepared email in your default email program. Simply attach your resume to the email and click "send." Please do not delete, change, or add more details to the email subject line.

If you experience difficulties sending your email via the button below, please send your resume to and include 20FS3 Case Manager in the subject line.

We will review your background, and if the role is a match to your skills and experience, we will reach out to you to discuss next steps.

Any questions regarding this position or the application process should be directed to Human Resources at

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Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

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Contact Us

Human Services Association (HSA) is a private nonprofit agency whose principal mission is to provide families with compassionate and comprehensive care to promote wellness and build strong communities.

HSA Headquarters
Address: 6800 Florence Ave. Bell Gardens, CA 90201
Tel: (562) 806-5400
Fax: (562) 806-5394
For program-specific locations please click here or go to