Careers at Human Services Association

Clinical Program Manager - Family Services

Posted: August 27, 2021

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Position Type

Full-Time Employee (12 months)

Job Description

PROGRAM: Child Abuse / Prevention & Aftercare

STATUS: Full Time – Regular Exempt

REPORTS TO: Family Services Director


Human Services Association requires proof of COVID-19 vaccination as a condition of employment.


Under the supervision of the Family Services Department, the Clinical Program Manager provides overall administration of the Child Abuse Treatment (CAT) and Prevention and Aftercare (P&A) programs and clinical supervision of staff and interns within the Department; ensures contract compliance and quality assurance of programs; provides clinical services including crisis intervention, counseling and advocacy. Must be available to provide crisis intervention support to staff and interns, including evening and weekend hours as needed.


• Responsible for the day-to-day operations, contract compliance and quality assurance of programs.

• Directly supervise staff and interns, administratively and clinically; provide program and didactic training according to scope of work; monitor caseload and productivity.

• Responsible for the preparation and facilitation of internal and external audits/site visits.

• Oversee the compliance of agency and program policies, procedures and legal/ethical standards to ensure contract compliance, safety of staff and clients.

• Prepare and review program reports as applicable to contracts.

• Ensure documentation requirements are met for employees in a timely and accurate manner.

• Responsible for reviewing case files to ensure compliance with scope of work.

• Participate in agency-wide, program, in-service and community meetings.

• Collaborate with other HSA programs, other community based agencies and stakeholders as needed.

• Monitor program budget expenses and sign-off on fiscal related documentation.

• Assist in the writing of grants to sustain and expand program services.

• Provide case management and counseling services.

• Assists in the assessment of service plans for Family Services clients and participates in service planning meetings.

• Provides on-going individual and group supervision/training (including case consultation) for staff and master-level unlicensed clinicians; serve as intern preceptor as needed.

• Remain up-to-date with current research, evidenced-based approaches and economic trends that impact families.

• Available by phone to provide crisis intervention, including 24-hour, seven days a week on-call services.

• Assist in the development of program policies and procedures to ensure contract compliance, safety of staff and clients and to ensure legal/ethical standards.

• Verify the hours and maintain required documentation for unlicensed clinical staff and interns in compliance with California Board of Behavioral Sciences (BBS).

• Related duties, as assigned.


• Strong knowledge of clinical skills and legal and ethical standards.

• Knowledge of DCFS, DPSS, DMH, DPH and other County Departments highly desirable.

• Demonstrated skills in working with minority and underserved populations.

• Expertise in clinical supervision of clinicians in social work, marriage and family therapy and related fields; experience with Reflective Supervision a plus.

• Expertise in evidenced based practices and approaches; certifications a plus.

• Knowledge of child abuse risk factors such as domestic violence, substance abuse, mental health issues and/other factors that contribute to child abuse.

• Strong ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors and the public; work cooperatively as part of a team and collaborate with colleagues.

• Strong ability to maintain professional boundaries; a high degree of judgement, discretion and decision making ability is required.

• Excellent time management and organizational skills is required; computer literate.

• Ability to communicate effectively verbally and in writing; bilingual Spanish speaking preferred.

• Ability to be flexible with schedule to meet clinical and program standards and staff availability; available after agency hours via phone, email and/or in-person.


• Education: Master’s in Social Work; Master’s in Counseling with an emphasis on Marriage and Family Therapy or related field.

• Experience: Must have at least two years’ experience in working with families and children in provision of direct services to low-income and ethnically diverse clients in a non-profit setting and with underserved and unserved populations, such as people of color, LGBTQ+ communities, etc.; experience in providing individual, conjoint, family, couples, and group counseling services for abused and neglected children and their families; experience in play/art therapy; preferred experience in working with survivors of domestic violence, substance abuse, mental health or other trauma work; minimum of two years of post-licensure; experience providing clinical supervision to interns and/or clinicians registered with the California Board of Behavioral Sciences, highly desirable.


• Licensed in Clinical Social Work (LCSW) / Licensed Marriage and Family Therapist or related field by the California Board of Behavioral Sciences; active status and in good standing.

• Field Instructor certification (intern supervision certification)

• Driving is required on an occasional basis. Must provide own vehicle, valid California driver’s license and proof of full insurance coverage.

• Negative tuberculosis screen (required).

• Must pass criminal background check.

• First Aid certification, Child CPR certification preferred but not required.

• 40-Hour Domestic Violence Training Course (that meets the requirements of California Evidence Code Section 1037.1) preferred but not required.


• The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job or that an employee encounters while performing

the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Clinical Program Manager’s work location is at the Bell Gardens, CA office with occasional travel throughout the region; the location has moderate noise levels and is a non-smoking environment.

The majority of the job duties are performed both onsite and in the clients’ homes; employee must climb up one flight of stairs and must occasionally lift and/or move up to 25 pounds.

Application Process

Thank you for your interest in Human Services Association.

To apply for this position, please click the button below, which will open a prepared email in your default email program. Simply attach your resume in .PDF or .DOC format to the email and click "send."

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If you experience difficulties sending your email via the button below, please send your resume to and include 21FS12 Clinical Program Manager - Family Services in the subject line.

We will review your background, and if the role is a match to your skills and experience, we will reach out to you to discuss next steps.

Any questions regarding this position or the application process should be directed to Human Resources at

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Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

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Contact Us

Human Services Association (HSA) is a private nonprofit agency whose principal mission is to provide families with compassionate and comprehensive care to promote wellness and build strong communities.

HSA Headquarters
Address: 6800 Florence Ave. Bell Gardens, CA 90201
Tel: (562) 806-5400
Fax: (562) 806-5394
For program-specific locations please click here or go to