Careers at Human Services Association

Family Advocate - Head Start

Posted: October 6, 2021

Apply Now

Position Type

Full-Time Employee (12 months)

Job Description

PROGRAM: Head Start Program

STATUS: Full Time - Non-Exempt

REPORTS TO: Family Services Specialist


TERM: 12 Months (Full-time)

Human Services Association requires proof of COVID-19 vaccination as a condition of employment.


Under the supervision of the Family Services Specialist, the Family Advocate is to provide case management support services to assigned families to improve living conditions and quality of life for children and families; refer families to community agencies to meet educational, health care and other specialized needs; promote and encourage parent involvement, activities and training in the Head Start program; perform related duties as assigned.


· Provide case management support services to assigned families to improve living conditions and quality of life for children and families; work with families to identify existing strengths and develop plans to move toward inter-dependence.

· Serve as a liaison among program staff and community agencies in order to provide Head Start children and families quality integrated comprehensive service.

· Design, monitor and evaluate family services component activities such as health screening and tracking, parent involvement and family partnership building; review administrative activities for the family services components for consistency and accuracy.

· Establish and maintain contact with agencies within the community that serve at-risk children and families; review and update community resources and referral lists.

· Provide information to families about community associations, health care resources, social service agencies and other resources that are able to assist them; collaborate with these entities to expand services for these families.

· Participate in community meetings and advisory meeting as needed, to increase community awareness of the needs of Head Start children and families.

· Perform a variety of outreach activities and recruit eligible children and families for the program; prepare and deliver informational presentations, meet with community agencies and staff to promote involvement in the program.

· Initiate and facilitate the enrollment process; accept referrals from agency staff; complete eligibility applications with parents; assure accuracy and completeness of enrollment forms.

· Support and encourage parent participation and involvement in the program and related activities to increase parent awareness of community services and involvement in the program.

· Communicate with families, teachers, staff, community, social service and health care agencies and others to assess the needs of families and develop plans and strategies to obtain needed services; make referrals to appropriate resources and agencies; arrange for transportation for parents and children as needed.

· Conduct home visits with families; interview and assess the needs of families; assist families with identifying long and short term goals to strengthen the socioeconomic, emotional, health and educational well-being of the family; follow up on status of meeting goals.

· Monitor daily attendance of children; meet with families to assist in identifying and resolving frequent absenteeism issues.

• Provide crisis intervention referrals and continuous support to families; observe children for signs of abuse/neglect; refer possible child abuse cases to appropriate agency.

· Provide a variety of health and nutrition services for children in accordance with established policies and procedures; participate in the implementation of health plans for identified children.

· Review child immunization records and verify required immunizations are current; explain immunization laws to families; notify parents of needed immunizations; assure emergency cards are completed and updated monthly.

· Participate in the facilitation and preparation of health screenings; schedule and conduct vision, hearing, weight and height screenings; facilitate dental screenings; obtain parental consent forms prior to scheduled dental screening appointments; provide appropriate and timely referrals to health care providers; follow-up on health care provider referrals.

· Complete data entry (Child Plus) and ensures data entry for all enrolled families.

· Provide pertinent child and family information to be documented in Individual Education Plan (IEP) for identified special education children.

· Prepare and maintain a variety of records (Child Plus), files and reports related to assigned activities and families; assure compliance with applicable laws, codes, rules and regulations; maintain confidentiality of sensitive and privileged information.

· Support family transition activities into and out of Head Start and provide assistance as requested.

· Operate a variety of office equipment; use own vehicle to drive to various sites to conduct work.

· May serve as a translator for teachers and interpret for parents and staff as assigned by the position.

· Attend a variety of meetings, in-service trainings and conferences; maintain current knowledge of program laws, codes, rules and regulations.

· Assist families in the development of Family Partnership Agreement Goals and other necessary follow up.

· Assess family goals and provide recommendation and referral for relevant community resources.

· Maintain monthly contacts i.e. - phone calls, group activity, home visits, and classroom visits to promote partnership and provide for regular communication.

· Provide crisis intervention, as needed.

· Prepare and distribute follow up containing pertinent information requested by the family in a timely manner.

· Enroll families into the program and work with parents to establish and maintain regular attendance for their child.

· Conduct recruitment efforts/activities for assigned sites.

· Plan and facilitate parent orientations to the program.

· Assist and participate in monthly parent meetings assisting parents to take the leadership role.

· Actively encourage parents to participate in the program i.e. parent meetings, field trips, policy council and classroom help

· Advocate and collaborate with community agencies to support child, family and agency outcomes.

· Maintain on-going contact with teaching staff in order to share relevant home information and gain information regarding child performance in the classroom.

· Provide information relative to Head Start health and nutrition requirements: support families in completing vaccinations, physical, dental and nutrition screenings.

· Attend team meetings, trainings, as instructed by Family Services Specialist, Program Design Manager or Dept. Director

· Report, document and monitor child abuse.

· Document and track follow-up needs, Family Partnership Agreement Goals, health, dental, nutrition, hearing and vision concerns. Monitor progress on Family Partnership Agreement goals.

· Responsible for case management; conduct regular, case reviews of all files and cases assigned.

· Visit classrooms assigned (weekly) and check monthly attendance document for absenteeism;

· Analyzes the causes of absenteeism, and when average daily attendance falls below 85% percent, an action / improvement plan in concert with center services staff/ parents.

· Implements a monitoring methodology that will ensure that the assigned sites will meet their overall eligibility, recruitment, selection, enrollment and attendance services goals and requirements.

· Other related tasks, as needed.

· Will to travel out of town to attend trainings as per Head Start Regulations – as instructed by Family Services Specialist, Program Design Manager or Dept. Director


· Basic principles of child development and early childhood education.

· Basic social work and case management principles.

· Operation of office equipment.

· Record-keeping and basic report preparation techniques.

· Oral and written communication skills

· Interpersonal skills using tact, patience and courtesy

· Learn, interpret, apply and explain applicable laws, codes, rules and regulations.

· Learn to utilize a variety of general health instruments.

· Work independently with little direction.

· Determine appropriate action within clearly defined guidelines.

· Communicate effectively both orally and in writing.

· Plan and organize work and meet schedules and timelines.

· Handle difficult situations and provide crisis intervention referrals to assigned families.

· Bilingual (English/Spanish)


• Bachelor’s Degree in Human Services, Psychology, Sociology or related field that includes coursework in the principles of social work, child development, counseling, and or psychology, and (preferred) 6 units in Child Development.

• Must have at least 6-months of experience in family social services setting, including knowledge and experience relating to community resources for referrals to families in need of services.


• Daily driving is required. Must provide own vehicle, valid Driver’s License and proof of full insurance coverage

• First Aid certification, Child CPR certification

• Negative tuberculosis screen (required)

• Health Screening

• TDAP or DTAP clearance (required)

• MMR Clearance (required)

Must pass criminal background check.

Application Process

Thank you for your interest in Human Services Association.

To apply for this position, please click the button below, which will open a prepared email in your default email program. Simply attach your resume in .PDF or .DOC format to the email and click "send."

Resumes that are not in .PDF or .DOC format will not be considered. Please do not delete, change, or add more details to the email subject line.

If you experience difficulties sending your email via the button below, please send your resume to and include 21EC28 Family Advocate - Head Start in the subject line.

We will review your background, and if the role is a match to your skills and experience, we will reach out to you to discuss next steps.

Any questions regarding this position or the application process should be directed to Human Resources at

Click Here to Email Resume

Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

Back to Top

Contact Us

Human Services Association (HSA) is a private nonprofit agency whose principal mission is to provide families with compassionate and comprehensive care to promote wellness and build strong communities.

HSA Headquarters
Address: 6800 Florence Ave. Bell Gardens, CA 90201
Tel: (562) 806-5400
Fax: (562) 806-5394
For program-specific locations please click here or go to