Careers at Human Services Association

Family Services Specialist

Posted: June 8, 2021


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Position Type

Full-Time Employee (12 months)


Job Description

PROGRAM: Early Head Start/Head Start

STATUS: Full Time, Non-Exempt

REPORTS TO: Program Design Manager

HOURS PER WEEK: 40

TERM: 12 months


POSITION SUMMARY:

Under the direction of the “Pasitos” Early Childhood Education (ECE) Program Design Manager, will perform administrative tasks related to Early Head Start and Head Start families’ literacy, substance abuse, employment skills, education, healthcare, recruitment and enrollment, child care resources, and child abuse education; will train, supervise and evaluate the performance of assigned staff (Family Advocates); perform other related duties, as assigned, by the Program Design Manager and/or the Department Director.


DUTIES AND RESPONSIBILITIES:

• Assume management responsibility for family support services (supervise Family Advocates I and II), and monitor all enrollment activity of the EHS/HS programs in accordance with Head Start Performance Standards and best practices; monitor all data entry work submitted by staff. Assist with ERSEA data, if needed.

• Ensure that Family Advocates create family goals with all center- and home-based parents, per case load. Ensure Family Advocates have ongoing access to Family Partnership forms/documentation.

• Provide case consultation and crisis intervention supervision; coordinate referrals to outside agencies; assure principles of case management and integration of services are applied to programs and services offered to families.

• Ensure that Family Advocates (EHS/HS) collect the monthly documents such as: volunteer parent hours (In-kind forms), meal counts, temperature logs, meal production records and disseminate to proper Specialist/Coordinator. Prior to submitting to Nutrition Clerk, review the following monthly documents: meal counts and attendance forms for each assigned classroom. The Family Advocates work together with teaching staff to correct ensure meal counts and attendance forms are accurate before submitting to the Family Services Specialist for a final review.

• Responsible for compiling and analyzing the information for areas of concern. Family services statistical information will be reported (via a monthly “knee to knee” written Family Services Report).

• Responsible to analyze the causes of child absenteeism—when daily attendance average in each center falls below 85%, must ensure that Family Advocates implement an action/improvement plan with their parents. Implement a monitoring methodology that will ensure the assigned sites will meet their overall, enrollment, recruitment, and attendance service goals and requirements.

• Ensure that Family Advocates (EHS/HS) collect and review monthly documents that include the following: volunteer parent hours (In-kind forms), socialization and attendance forms for each group of children (referring to home-based). Ensure that Family Advocates work together with teaching staff to correct any monthly documents before submitting to the Family Services Specialist for a final review.

• Responsible to analyze the causes of increased home-visit cancellations. Must ensure that Family Advocates implement an action/improvement plan with their parents. Implement a monitoring methodology that will ensure the assigned parents meet their overall attendance service goals and requirements.

• Ensure that Family Advocates complete Family Needs Assessments for all families to identify interests, desires, goals, needs and strengths.

• Utilizing the new Parent Gauge tool, the Family Advocates will conduct two interviews (October/February) with each family to measure family engagement outcomes (Data collection).

• Work with Family Advocates to conduct parent workshops utilizing the new research based parenting curriculum.

• Each program year each family should receive a Community Resource Directory, during parent orientation/parent meetings or home-visits, with instructions on how to use it to access information and services.

• The Family Services Specialist will maintain and update the Community Resource Directory throughout the year and produce a final update booklet prior to each program year.

• Attend the Parent Policy Council (PPC) monthly meetings, and other meetings deemed by the Department Director and/or the Program Design Manager, and provide written attendance reports.

• Work in collaboration with the Management Team to plan and implement the EHS/HS child abuse trainings and other trainings for staff and parents to maintain compliance with EHS/HS Performance Standards and State policies.

• Support the Parent Coordinator in providing the Governance Training to PPC parents on an annual basis and/or with childcare.

• Support the Parent Coordinator to provide parent involvement and parenting activities that are responsive to the ongoing and expressed needs of the parents and family members.

• Implement trainings to parents, staff and the Board of Directors on In-Kind; teamwork with Parent Coordinator on this task.

• Write/update the Family and Community Partnerships Service Plan and ERSEA Service Plan, annually.

• Establish formal and effective lines of communication between all social service staff in order to facilitate coordination and efficient flow of communication.

• Responsible for ongoing monitoring, including regular site visits, to assure each enrolled family receives the support and services required by Performance Standards; that family needs are assessed and that all identified concerns receive appropriate follow up to resolution; and that program goals and objectives are met.

• Family Service Specialist will meet with each Family Advocate once per month for reflective supervision regarding their individual cases, caseload and any other concerns.

• Family Service Specialist will meet with all Family Advocates every week to discuss monthly trends, upcoming recruitment events (schedule dates/times/location and # of Family Advocates attending), conduct trainings and provide resources, etc.

• Direct EHS/HS Family Advocates and participate in the recruitment, screening, and enrollment process of eligible children in the program to maintain the funding number of children for EHS/HS.

• Assist with annual Program Self-Assessment and follow-up reporting info to complete the assessment in a timely manner.

• Coordinate and monitor, collaboratively, with the Family Advocates and ERSEA Technicians all activities/data inputs; assist, if needed.

• As the programs’ Family Services Specialist and liaison to the community, establish and maintain formal communications with public and private social service agencies.

• Conduct at least three (3) Family Engagement/Community Symposiums together with the Parent Coordinator and EHS/HS parents.

• Conduct monthly work performance monitoring individual evaluations regarding casework.

• Conduct annual personnel evaluations.

• Frequent driving to sites, training and home visits sometimes in outlying areas.

• Adhere to other assigned tasks, as per the Program Design Manager and/or the Department Director.

• Work with Health Specialist Ensure family Advocate’s enter all health requirements on child plus, ( 30 day, 45 day and 90 day requirements)

• Work closely with Health Specialist Ensure family advocates follow up and document all their efforts in supporting families to obtain health requirements

• Work with Health specialist and health consultant in supporting Family Advocates with PIR.

• Collect Monthly FA reports from Family advocates on a monthly basis.

• Bilingual (English/Spanish), preferred.

• Willing to work evenings, weekends and to travel locally and out of town for trainings.


KNOWLEDGE, SKILLS AND ABILITIES:

• Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs; principles and practices of case management and crisis intervention programs.

• Ability to train and provide presentations to large and small groups as well as individuals.

• Ability to collaborate with, and have working knowledge of, local community resources.

• Ability to communicate (verbal and written) effectively and appropriately with others.

• Ability to work independently as well as in a team environment.

• Attention to detail and accuracy.

• Ability to prioritize and manage a complex workload with deadlines.

• Excellent diagnostic and problem-solving skills.

• Ability to meet the needs of all families, specifically those with special needs, and with culturally diverse populations.

• Possess flexibility with regards to driving to sites and/or conducting home visits.

• Must meet HS Performance Standards by attending trainings (local and out of state) to acquire or increase professional skills required to fulfill the job responsibilities.


EDUCATION/EXPERIENCE REQUIREMENTS:

• Master’s degree in social work or a related family/human services field;

• Minimum of two years’ work experience in a position that directly relates to service delivery to low income families


LICENSING/CERTIFICATION REQUIREMENTS:

• Valid California driver license, proof of current auto insurance and access to daily transportation

• Criminal background clearance, which includes a child abuse index check

• Negative TB screening results

• Health screening before employment can begin

• Pediatric CPR/First Aid certification, or willingness to be certified


WORK ENVIRONMENT/PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Family Services Specialist’s work location can be in any one of the following cities: Bell Gardens, Huntington Park or South Gate, CA. As needed, the Family Services Specialist will drive to different site locations and training sites (this includes HSA’s main office, Clarendon office, or location to be announced). The majority of the job duties are performed within the office (Clarendon office). These tasks require the following physical demands which include but are not limited to: constant walking, bending; occasional lifting (25 pounds), pushing, squatting and climbing stairs (as needed) in the office or at one of the preschool sites or outside locations such as the park. The employee will complete required documentation (as indicated in the job description) in the office, a location with moderate noise levels, peanut free, and that is a non-smoking facility.


Application Process

Thank you for your interest in Human Services Association.

To apply for this position, please click the button below, which will open a prepared email in your default email program. Simply attach your resume to the email and click "send." Please do not delete, change, or add more details to the email subject line.

If you experience difficulties sending your email via the button below, please send your resume to jobs@hsala.org and include 21EC13 Family Services Specialist in the subject line.

We will review your background, and if the role is a match to your skills and experience, we will reach out to you to discuss next steps.

Any questions regarding this position or the application process should be directed to Human Resources at jobs@hsala.org.


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Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

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Contact Us

Human Services Association (HSA) is a private nonprofit agency whose principal mission is to provide families with compassionate and comprehensive care to promote wellness and build strong communities.

HSA Headquarters
Address: 6800 Florence Ave. Bell Gardens, CA 90201
Tel: (562) 806-5400
Fax: (562) 806-5394
For program-specific locations please click here or go to www.hsala.org/locations