Careers at Human Services Association

Program Manager - Family Services

Posted: November 16, 2022


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Position Type

Full-Time Employee


Salary Range

$73,000 - $79,000 per year


Job Description

STATUS: Full Time – Regular Exempt

HOURS PER WEEK: 40

REPORTS TO: Family Services Director


Human Services Association requires proof of COVID-19 vaccination as a condition of employment.


POSITION SUMMARY:

Provides clinical supervision, case consultation and training to program(s) staff and interns. Assists Program Supervisors with program start-up activities as necessary. Supports staff and interns with all aspects of service delivery, including crisis support, and is available 24 hours a day / 7 days a week. Works closely with Department Supervisors to ensure contract compliance and quality assurance of programs. Ensures that the program(s) is meeting the evidence-based critical elements of the DCFS Core Practice Model and Protective Factors Framework.


DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing the clinical cases for assigned staff and interns under the Family Services Department, Child Abuse Prevention program(s).

• Provide on-going individual and group supervision (including case consultation) for all staff and interns assigned within the program(s)s. Serves as Field Instructor, Intern Coordinator and/or Preceptor as needed.

• Provide clinical, program and didactic training to staff and interns.

• Remain up-to-date with current research, clinical approaches and economic trends that affect families.

• Oversee the delivery of quality clinical services and compliance with agency policies.

• Provide comprehensive assessments and/or other direct services as needed.

• Provide crisis intervention, including 24-hour, seven days a week on-call availability for urgent matters.

• Provide direct services, as needed for back-up coverage.

• Provide and assist with outreach services when applicable.

• Complete and/or review client records daily and prepare reports, including billing and statistical information as applicable. Assist in the preparation of internal and external audits/site visits.

• Assist in the development of program policies and procedures to ensure contract compliance, safety of staff and clients and to ensure legal/ethical standards are met.

• Oversee clinical program documentation processes and procedures.

• Ensure clinical documentation requirements are met for staff and interns in a timely and accurate manner.

• Assist in the coordination of Quality Assurance and Peer Review meetings.

• Participate in supervisors meetings, staff meetings, agency wide meetings and in-service trainings.

• Assist in the assessment of service plans for clients and participate in service planning meetings.

• Coordinate assessment data from a variety of community stakeholders, etc.

• Interface with DCFS, DMH, court systems, schools and other community stakeholders.

• Review and sign off on clinical reports and documentation within the department.

• Adhere to California Board of Behavioral Sciences (BBS) and maintain good standing.

• Verify the hours and maintain required documentation for clinical staff in compliance with California Board of Behavioral Sciences (BBS).

• Monitor clinical progress of staff, assign and/or approve cases to/for program staff.

• Provide feedback for performance evaluations.

• Related duties, as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:

• Strong knowledge of clinical skills.

• Strong knowledge of legal and ethical standards in social work.

• Strong social work principles and values.

• Knowledge of community resources.

• Knowledge of DCFS, DPSS, DMH, DPH and other County Departments.

• Knowledge, of community engagement and practices aimed towards eliminating racial disproportionality, and disparity with communities is highly desirable.

• Knowledge of Strengthening Families Protective Factors and DCFS Core Practice Model a plus.

• Knowledge of evidenced-based practices highly desirable.

• Demonstrated skills in working with minority populations.

• Expertise in clinical supervision of multiple clinicians in social work, marriage and family therapy and related fields.

• Expertise in evidenced based practices and approaches.

• Knowledge of stages of child development; strategies that promote bonding; progressive parenting techniques or certification.

• Knowledge of child abuse risk factors such as domestic violence, substance abuse, mental health issues and/other factors that contribute to child abuse.

• Knowledge of child development, early care and development/education, human development and/or progressive parenting.

• Experience with Reflective Supervision a plus.

• Strong ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors and the public; work cooperatively as part of a team and collaborate with colleagues.

• Strong ability to maintain professional boundaries.

• A high degree of judgement, discretion and decision making ability is required.

• Computer literate, ability to interface effectively with other agency staff who perform the programmatic piece of contract compliance.

• Ability to communicate effectively verbally and in writing.

• Ability to be flexible with schedule to meet clinical and program standards and staff/intern availability; available after agency hours via phone, email or in-person.


EDUCATION AND EXPERIENCE:

• Education: Master’s in Social Work or related field.

• Experience: Must have at least five years’ experience in working with families and children in provision of direct services to low-income and ethnically diverse clients in a non-profit setting and with underserved and unserved populations, such as people of color, LGBTQ+ community, male survivors, and/or tribal populations; experience in providing individual, conjoint, family, couples, and group counseling services for abused and neglected children and their families, from diverse ethnic backgrounds; experience in play/art therapy; preferred 2-5 years’ experience in working with survivors of domestic violence, substance abuse, mental health or other trauma work; minimum of 2 years of experience in working with families needing intensive case management; minimum of two years of post-licensure; minimum of two years’ experience providing clinical supervision to interns and/or clinicians registered with the California Board of Behavioral Sciences.


LICENSING/CERTIFICATION REQUIREMENTS:

• Licensed in Clinical Social Work (LCSW) / Licensed Marriage and Family Therapist or related field by the California Board of Behavioral Sciences; active status and in good standing.

• Driving is required on an occasional basis. Must provide own vehicle, valid California driver’s license and proof of full insurance coverage.

• Negative tuberculosis screen (required).

• Must pass criminal background check.

• First Aid certification, Child CPR certification preferred but not required.

40-Hour Domestic Violence Training Course (that meets the requirements of California Evidence Code Section 1037.1) preferred.


Application Process

Thank you for your interest in Human Services Association.

To apply for this position, please click the button below, which will open a prepared email in your default email program. Simply attach your resume in .PDF or .DOC format to the email and click "send."

Resumes that are not in .PDF or .DOC format will not be considered. Please do not delete, change, or add more details to the email subject line.

If you experience difficulties sending your email via the button below, please send your resume to jobs@hsala.org and include 22FS20 Program Manager - Family Services in the subject line.

We will review your background, and if the role is a match to your skills and experience, we will reach out to you to discuss next steps.

Any questions regarding this position or the application process should be directed to Human Resources at jobs@hsala.org.


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Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

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Contact Us

Human Services Association (HSA) is a private nonprofit agency whose principal mission is to provide families with compassionate and comprehensive care to promote wellness and build strong communities.

HSA Headquarters
Address: 6800 Florence Ave. Bell Gardens, CA 90201
Tel: (562) 806-5400
Fax: (562) 806-5394
For program-specific locations please click here or go to www.hsala.org/locations