Careers at Human Services Association

Care Manager - MSSP

Posted: November 17, 2023

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Position Type

Full-Time Employee

Salary Range

$24.00 - $27.00

Job Description

JOB TITLE: Care Manager


DEPARTMENT: Senior Services

STATUS: Full-Time, Non-Exempt




Under the supervision of the MSSP Supervisor, provides community based care management, advocacy/support to delay or prevent premature institutionalization to at-risk senior citizens.


The major responsibilities of this position include, but are not limited to:

• Conduct in-home comprehensive psychosocial assessments, develop individualized care plans, coordinate service authorization, and monitor progress of care plans goal.

• Carry care management caseload of approximately 50 clients.

• Complete home visits according to caseload schedule.

• Maintain monthly care management documentation for any activities related to client’s case.

• Ensure documentation meets program requirements.

• Conduct annual reassessments as scheduled based on client’s enrollment date.

• Collaborate and consult with the NCM in the development of the participant’s individualized care plan.

• Arrange, coordinate and verify services/interventions identified on the care plan.

• Monitor of participant’s needs and provision of services detailed in the care plan.

• Identify and develop formal and informal support systems for the participant, by providing community resources and linkages to community partners.

• Explore all resources prior to purchasing and authorizing waiver services.

• Maintain a monthly log of expenses related to the client based on services and purchases authorized

• Related duties, as required.


• Proven competency to exercise independent and good judgment.

• Knowledge of elder and dependent adult abuse warning signs and risk factors.

• Knowledge of community resources and other social service agencies.

• Ability to relate well with care-givers and family members of clients.

• Good verbal, written communication and organizing skills, especially regarding listening and understanding client needs.

• Ability to follow policies and procedures.

• Ability to meet attendance standards.

• Ability to work well as part of a team.

• Maintain high level of confidentiality.

• Develop and maintain effective working relationships.

• Computer literate to include Microsoft Office software, specifically, Excel, Word, and Outlook.


• Bachelors of Arts/Science in Social Work, Human Services, Gerontology, Psychology or related field.

• Two (2) years direct experience in working with the elderly.


• Daily driving may be required as needed to fulfill the needs of the clients. Must provide own vehicle, valid California drivers license and proof of full insurance coverage.


• Negative tuberculosis screen

• Must pass criminal background check

• Bilingual or Multilingual, English/Cantonese/Mandarin/Korean, highly desirable


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work location will be in Monrovia, CA office with travel throughout Los Angeles County

• One to multiple client visitations throughout the community in any given day to check on their safety, welfare and to perform assessments in the home

• Ability to sit, stand, climb up stairs and hills for long or short periods of time

• Ability to occasionally lift and/or move up to 25 pounds

• Completion of paperwork in the office as required

• Moderate noise levels and non-smoking environment

Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

Application Process

Thank you for your interest in Human Services Association.

To apply for this position, please click the button below, which will open a prepared email in your default email program. Simply attach your resume in .PDF or .DOC format to the email and click "send."

Resumes that are not in .PDF or .DOC format will not be considered. Please do not delete, change, or add more details to the email subject line.

If the position you are applying for has specific education, licensing, or certification requirements, please submit your unofficial transcripts and credentials alongside your resume.

If you experience difficulties sending your email via the button below, please send your resume to and include 23SS19 Care Manager - MSSP in the subject line.

We will review your background, and if the role is a match to your skills and experience, we will reach out to you to discuss next steps.

Any questions regarding this position or the application process should be directed to Human Resources at

Click Here to Email Resume

Human Services Association is an Equal Opportunity Employer and is committed to complying with all applicable laws providing equal employment opportunities. In addition, we complete criminal background checks via Live Scan method (fingerprinting) on all new hire employees.

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Contact Us

Human Services Association (HSA) is a private nonprofit agency whose principal mission is to provide families with compassionate and comprehensive care to promote wellness and build strong communities.

HSA Headquarters
Address: 6800 Florence Ave. Bell Gardens, CA 90201
Tel: (562) 806-5400
Fax: (562) 806-5394
For program-specific locations please click here or go to